How a live transfer works
- A claimant responds to an ad or a partner referral
- Our intake team confirms the accident, injuries, treatment, fault and representation
- Qualified callers are warm-transferred to your intake line for their state
- Your team signs the client; the call is logged in your dashboard
When live transfers beat leads
Speed to contact is the biggest driver of sign rates in personal injury intake. A live transfer puts the claimant on the phone with your firm in the moment they want help — no voicemail, no chasing.
Frequently asked questions
What counts as a billable transfer?
Each campaign sets a minimum connected call duration and screening criteria; transfers that do not meet them are not billable under the campaign terms.
Can transfers follow my intake hours?
Yes. Transfers route only when your line is open; outside your hours, cases can be delivered as leads or signed retainers instead.